Investment & Financial Bank

About Client:

This is a Fortune 500 Global Banking client that serves millions of customers. They are committed to providing integrity, innovation, and service excellence. Their goal is to empower customers by offering a comprehensive range of financial products and services that meet the diverse needs of individuals, businesses, and communities.

The Need:

The client wanted to enhance the user experience of their products by introducing new capabilities and features across their Global Funding, Hedge Funds, and Treasury Risk & Finance Technology business units. This initiative aimed to expand the client’s products’ existing functionalities, thereby offering their end-users a seamless, intuitive, and user-friendly experience.

The Challenge:

The existing system has certain limitations that affect its users’ efficiency in making financial decisions. There is no streamlined workflow across their products, which creates problems with data transparency, system integration, the absence of real-time data, and restricted automation. Additionally, they need a centralized design system for this internal product, leading to consistent user experience and delays in product development.

Solution:

Design a centralized design system that addresses current limitations and has scalability for future products. User-friendly application that allows users to do the following across the business units:

Customization capabilities across the platform
Simple and intuitive process across the platform
Expanding automation across the platform
Real-time data
Dashboard to track the activities across the platform
Transparency of data
Ability to track issuances across the platform.

The Impact:

My team and I successfully created a design system that was efficiently deployed across the client’s business units, such as Global Funding, Hedge Funds, and Treasury Risk & Finance Technology, within a year. Our team carefully crafted a plan of action that was fully aligned with the client’s business objectives and product requirements.

Efficiency of ideation to design to develop.
Increase the productivity of their employees.
Consistency throughout all the applications.
Streamline pre-issuance capacity checks and real-time monitoring across multiple debt issuance programs to ensure efficiency in operations.
User-friendly application that allowed active monitoring, tracking, setting of limits, and other decision-making.

Key Painpoints

“At present, we are getting emails, texts, or phone calls from the requesters asking us to approve their issuance. There’s no standardized form, content, or recipient.”

– Balance Sheet Manager

“Not having real-time data slows down my daily task process. It should take approximately 20 – 30 minutes to complete my daily task.”

– Liquidity Risk Management